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We hope nothing goes wrong, but when it does, it’s usually one of these things.
If you encounter an “access denied” page while trying to download, try clearing your browser cache and then restart your browser. If this still doesn't work, please try a different browser.
If you have already purchased and are unable to locate your downloads, check your spam and junk folder inside of your email. Also, if you have an account our website, check ‘My Library’ under the account tab. If you didn’t create an account before you purchased, you can create one after and your previous purchases will be linked directly to your library.
If your download ever times out and fails to complete, try clearing your browser cache and restarting the browser. If the download still times out, try using a different web browser.
If you are experiencing slow download speeds we recommend you try clearing your browser cache and trying a new browser. Sometimes we get bogged down during a promotion, so keep trying or you can reach out to us below.
Due to the nature of our products, we do not typically offer refunds for downloaded goods. There are some exceptions.
It's okay, this happens sometimes and we understand that completely. You can request a refund through a support ticket.
If for some reason your order shows up and is the wrong size, item, or just doesn't show up at all, we will happily take care of it.
We guarantee you will love our plugins or we will give you your money back. If you genuinely don't like it, we aren't going to make you keep it. However, you will lose access to the plugin after a refund or cancellation has been issued. You must submit your refund request within 30 days of purchasing the plugin(s).
If you make a purchase from our site and are unable to use the product, please reach out immediately via support chat or ticket and we will help anyway we can to help you with your purchase.
Our most answered licensing questions
Yes, in a limited capacity. You can use them in client and personal work. You cannot redistribute freebies online, add them to your own packs or products for resale, give them away to friends, etc. You can also not use them in apps or web apps.
Anything that you create using a BLKMARKET plugin is completely yours to use commercially or personally. Our plugins are created to help advance your designs to the next level, and to get creative results without back breaking work. We appreciate the support but anything you create with the plugins is yours to use however you'd like.
Absolutely, once you purchase one of our mockups you can use it for any design purpose you may have, commercial or personal. Redistributing or reselling any purchased files is not allowed in any capacity.
You may not for any reason repackage, redistribute or resell any of our products. Purchased assets are licensed only to the purchaser. If purchasing for a company or client, feel free to contact support to assign rights to the correct holder.
Need an invoice? Here are the ways to get one
Now you can grab an invoice whenever you need inside of your account options. If you haven't created an account yet, you can make one now and your previous purchase and the invoice will link to your account.
If you encounter any issues downloading your invoices or if you need additional information, give us a shout at email@example.com and we would be happy to help.